CUSTOMER SUPPORT

When an eligible tire is damaged, please visit https://trrclaims.nationsafedrivers.com to file a claim, or call the claims administrator at 855-623-0468.

You can find full details on how to file a claim here: How to File a Claim (PDF).

If you gave your email address when you placed your order, you will receive an email confirmation once your credit has been processed. You can also track your order online or call customer care at 888-981-3953 to learn when a credit has been posted to your account. You will need your order number and billing ZIP Code when tracking online.

You can track your order online or call customer care at 888-981-3953. You will need your order number and billing ZIP Code when tracking online.

Once your order has been shipped, an invoice will be included with your order. If you need a reprinted copy of the invoice, you can request one via the order history page by using the "Email Me A Copy of This Invoice" link on the order.

Every manufacturer has different time frames stated in their terms and conditions. Typically between 4-6 weeks is the norm, but some manufacturers state that it could take up to 12 weeks for delivery.